This Privacy Policy explains how bigwigVPN handles personal data when you use our website, VPN service, or bot.
Controller and contact
The controller of personal data is LMA Solutions LTD. For privacy questions or to exercise your data-protection rights, contact us at [email protected].
Our no-logs approach
We do not collect, store, or retain personal data through the website, VPN service, or bot. In particular, we do not retain browsing activity, traffic content, DNS queries, connection logs, source IP addresses, or device identifiers.
When you connect to the website or service, technical connection data may be processed transiently by network equipment solely to deliver the requested connection. We do not retain that data as user logs.
Payments
Payments are processed by Apple or Google Play, depending on the platform on which you make a purchase. We do not receive or store payment-card details. Their processing of payment information is governed by the Apple Privacy Policy and the Google Privacy Policy.
Cookies and analytics
We do not use cookies or similar tracking technologies for analytics or advertising. This page does not load third-party analytics or advertising scripts.
How we use information you send to us
If you contact us by email, we process the email address and the information in your message only to respond to your request or provide support. We keep correspondence only for as long as necessary to resolve the request, unless a longer period is required by law.
Legal bases
Where the GDPR applies, the limited processing described above is carried out as necessary to respond to a request, provide the service, comply with legal obligations, or pursue our legitimate interest in operating and securing the service. Where consent is required by law, we will ask for it before processing.
Sharing and international transfers
We do not sell personal data or disclose it for advertising. Apple independently processes payment information as described in its own privacy documentation. We do not intentionally transfer personal data outside the European Economic Area except where necessary to respond to you or where required by law; if such a transfer is required, we will use an applicable lawful transfer mechanism.
Your GDPR rights
Subject to the GDPR, you may request access to your personal data, correction, erasure, restriction of processing, portability, or object to processing. You may withdraw consent at any time where processing is based on consent. To make a request, email [email protected].
Changes to this policy
We may update this policy when our services or legal obligations change. The current version and its effective date will always be published on this page.